Return Policy

You may request a return within 7 days of receiving your order, subject to eligibility. To qualify, products must generally be unused, in their original condition, and returned with all original packaging, tags, and accessories where applicable.

Eligible reasons for return include:

• Damaged product received
• Defective product
• Wrong product received
• Missing item or parts
• Product significantly different from the description

Certain products may not be eligible for return due to their nature or category. Eligibility will be assessed on a case-by-case basis at the time of review.

When Returns May Not Be Accepted

A return or refund request may be declined if:

• The 7-day return period has expired
• The product has been used or intentionally damaged
• The product has been altered or tampered with
• Original packaging, tags, or accessories are missing
• Damage resulted from misuse or improper handling
• The information provided is found to be false or insufficient
• The product is specifically excluded from the returns policy

COD Order Refunds

For Cash on Delivery (COD) orders, approved refunds may be processed through UPI or bank transfer, as the original payment was made at the time of delivery. Payment details will only be requested after a refund request has been reviewed and approved.

Please note that refusing a COD parcel at delivery is not automatically treated as an approved return or refund. The applicable return process must be followed.

Order Cancellation

Cancellation requests should be submitted as soon as possible after placing your order. Cancellation may only be possible before the order has been processed or shipped. Once an order has been dispatched, the applicable return process will need to be followed instead.

How the Process Works

1. Customer submits the return or refund request form below.
2. Our team reviews the request and the information provided.
3. Additional photos, videos, or information may be requested if needed.
4. If approved, return instructions are provided where applicable.
5. Returned products may be inspected upon receipt.
6. Once approved, the applicable refund or replacement is processed.
7. COD refunds are processed through UPI or bank transfer.
8. Refund credit timelines depend on the bank or payment provider involved.